How much is delivery?
Mainland UK delivery is free. For further information on our delivery services including deliveries to NOI, please view the Shipping and Returns page.
What if my item is out of stock?
All items are subject to availability. If your item is not in stock we will advise you as soon as possible of the date we expect your item to be back in stock. If we expect a delay on your item you will be contacted as soon as we are aware.
How long will my order take to arrive?
Most of our Accessories products are usually dispatched within 7-10 days. Furniture items are normally dispatched within 2-6 weeks. During busier periods delivery may take up to 8-13 weeks or if and item is out of stock delivery turn around can be up to 16 weeks, Items in production can take up to 14 weeks. Should you need any item for a specific date please contact us prior to purchase to confirm we can get your items to you in time. For further information on delivery options please view the shipping information page or email us via the contact us page.
Do you have a showroom? Can I collect my item?
We are an e retailer only and do not operate a showroom or a collection service from either of our sites. If you would like further information or images of our products please email us by clicking on the contact us page.
What if I want to return my Item?
We are happy to accept returned items within 7 days of receipt if you change your mind. We charge a full delivery cost for the returning your item. Items are required to be all of their original packaging and in a resaleable condition, un used.
When will my payment be taken?
Your payment will be taken as soon as your order is place even if your item is not is stock. This is done to guarantee the item is allocated to your order.
Do you deliver outside of the UK?
Yes, please contact us for an individual quotation on shipping.
Do you offer a room of choice delivery service?
This is not part of the standard delivery service that we offer. Our standard service is delivery to ground floor only. If you require an item to be taken to a specific room, please call prior to ordering for a quotation on this service.
Are all items pre assembled?
We do not sell flat pack items. Most of our furniture items are assembled at manufacture. some items may require a small amount of assembly, i.e screwing legs into bedside tables and chest of drawers. Most of our wardrobes come completely assembled, some come in 2 pieces or the decorative finials require to be attached. Our Beds do require assembly - they will arrive as a headboard, foot-board, side bars and slats.